Patrick Jeter caught a mis-loaded order going to Japan which eliminated extra cost and negative impact to the Customer.

Some background:

Patrick Jeter separated the 2 types of products in the warehouse that were mixed up on the load. Second shift had a load they were starting to load when Patrick was leaving to go home. When he arrived next morning walking through warehouse, he noticed some of product that they separated was missing. Patrick then started going through the loads and noticed it was a mix-up and he contacted Brad Harris and Wade Grant.  Hayashi product is not typically loaded out of BM which compounded the complexity of the product/ loads.

This load was going to Hayashi in Japan which if not caught would have cost Oil Dri $3000 to return the product and damage to the customer relationship.  Hayashi supplies other Oil Dri Customer: Syngenta, FMC and Bayer in Japan.  Order errors in Japan could have impact to US business.  

This is a perfect example of escalating when "something isn't right" to avoid costs and broad customer impact. 

Please consider Patrick Jeter for a WE CARE award for exhibiting actions worthy of an Oil Dri teammate committed to Customer Focus, Communication and When you don't know something say I don't know and find out.